Shipping Policy
Last updated: September 6, 2026
Thank you for choosing Ridge! We are committed to getting your order to you as quickly and securely as possible. Please review our shipping policy below for details on delivery to the United States and Canada.
- Shipping Destinations & Cost
We currently offer FREE Standard Shipping on all orders shipped within the United States and Canada. No minimum purchase or promo code is required.
United States: Free Standard Shipping (All 50 states, including AK, HI, and U.S. Territories).
Canada: Free Standard Shipping (All provinces and territories).
- Processing & Handling Time
Orders are typically processed and shipped out within 1–2 business days (Monday through Friday, excluding major holidays).
Once your order leaves our fulfillment center, you will receive a confirmation email containing your tracking number so you can follow its journey every step of the way.
- Estimated Delivery Times
While we strive to deliver your items on time, unforeseen carrier delays may occasionally occur.
United States:
Standard Free Shipping: 3–5 business days.
Canada:
Standard Free Shipping: 5–8 business days (Please note that customs processing times may occasionally cause minor delays).
- Duties, Taxes & Customs (Canada & US)
United States: All orders are shipped from domestic fulfillment centers or pre-cleared, meaning no additional import duties or taxes will be charged upon delivery.
Canada: For shipments to Canada, we cover standard border processing. You will not be hit with unexpected brokerage or duty fees upon delivery. What you see at checkout is final.
- Address Changes & Incorrect Information
Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to make a change, please contact our support team within 2 hours of placing your order. - Lost or Stolen Packages
Ridge is not responsible for lost or stolen packages once the tracking carrier (e.g., USPS, UPS, FedEx, Canada Post) marks the shipment as “Delivered.” If your tracking shows delivered but you haven’t received it, please check with your neighbors or local carrier office, or reach out to our support team for assistance.
Questions?
If you have any questions or concerns regarding your shipment, feel free to reach out to our support team at support@Ridge.com.